Industries · Home services
The after-hours emergency call is worth hundreds. Don't send it to voicemail.
HVAC, plumbing, and electrical shops win or lose on the phone. PhoneOpti picks up on the first ring, qualifies the job, and drops it straight into your dispatch tool — day or night.
The problem
Missed calls are the biggest silent expense in the trades.
- After-hours calls go to voicemail. Emergency callers hang up and dial the next shop on the list.
- Answering services sound like answering services. They also don't book anything into your CRM.
- Your dispatcher can't take three calls at once. Peak-hour ring-outs are pure lost revenue.
What PhoneOpti does
Qualifies every job in real time
Trade, address, urgency, equipment brand — captured naturally in the conversation, not read off a rigid script.
Books into ServiceTitan, Housecall Pro, Jobber
Or anything else with an API. Appointment slot chosen, customer confirmed, job created — before the call ends.
Handles priority routing
No-heat in January routes differently than a leaky faucet. Your rules, our conversation.
Example transcript
A real emergency call, handled at 2:47 AM.
My water heater is leaking all over the basement. Can someone come out tonight?
That sounds urgent — I'm sorry you're dealing with that. Is the water shut off, or is it still leaking right now?
Still leaking. I don't know where the shutoff is.
Okay, first thing — can you find the main shutoff by the front of the house, usually near the water meter? While you look, I'm dispatching our on-call plumber. What's the service address?
[Job created in ServiceTitan · Priority: Emergency · Tech dispatched · ETA 40 min]
Founding partner cohort
Ready to stop losing calls?
Try the live demo — PhoneOpti will call you back — or apply to join the founding partner cohort.